Ringtone on Huawei P20 lite will automatically reset itself. How can I fix this?

Bi
- in P series
5

A week ago my mum bought a Huawei P20 lite. We have set everything as normal and keep finding that the ringing and notification turret automatically returns to the pre-set tones. Does anybody have the same Problem?

gr

Time on the hook clicked?

Bi

Yes, we did. It also rings 2-3 times with the right song but then it turns around again. We're already on the song itself so "set as." went

am

Do not forget to save.

Bi

Yes, we did. It also rings 2-3 times with the right song but then it turns around again. We're already on the song itself so "set as." went

am