Huawei Mate 20 Pro does not recognize enclosed USB-C headphones?

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- in Mate series
1

I have a brand new Huawei Mate 20 Pro and wanted to test the included USB-C headphones, but these are not recognized.

I have tried it with the USB-C to AUX adapter and other headphones and this works without problems as well as in the car with aux cable.

Have the phone restarted but nothing brings. When I plug in the headphones, a USB device appears in the bar at the top, but the sound is still coming through the speakers instead of the original USB-C headphones from Huawei.

What can I do?

am

Of course, annoying, you will not come around talking to the dealer.

Also use the Hicare app from Huawei.

The chat is very good.

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