How does it work? - 1

So I wanted to reset my huawei cell phone via hard reset, but instead of the menu to reset, a message appears where it says software install failed the update package does not exist please download the package again but I can't download it again knows someone like me can reset my cell phone anyway

You probably chose Update mode and not Factory Reset. In the case of newer mobile phones, you must first execute Clear data, only then can a factory reset be carried out. You can find the next steps here: https://consumer.huawei.com/...eset%20aus.