Can no longer hang up and accept no calls. Cell phone broken?

I hate technical problems and don't feel like dealing with them. As of today, I can't accept calls and can't hang up during a call. I can only call someone myself. Is the cell phone broken? I've already cleaned up the memory. It is a huawei.

What Huawei?

Do you still have a guarantee? You could send it to the cell phone provider, they also have a workshop

Y6

First, please post the Android version, then in the first step I would reinstall the device.

Can you give it a try and then tell if the problem persists?

Unfortunately it has already expired. I still have an old Samsung Galaxy as a replacement. But whether that still works properly is questionable.

I actually want to avoid a new installation. Our Sparkasse uses two apps for online banking. As far as I remember, the app for the TAN has to be specifically activated by the Sparkasse. As long as you can't make transfers, not even on the PC. I want to avoid that.

This should be set up again with a call to the Sparkasse.

The whole thing can only be a software problem, unfortunately, so you will not get around a new installation, sorry

Do you use the Huawei phone app or possibly another app or another service for making calls.

Personally, like the others here, I would advise that it could be the software.

If you can make calls via another app, including hanging up and accepting the call, you would know that it is basically the telephony app that is on strike.

I also just assume that you have the latest software version installed on the phone?!

I have reset the phone to factory settings. Since then everything has worked again.