I have had a problem with my cell phone (Huawei p30 Lite) for a few days because it is totally hooked, but it is actually new… For example, with Netflix nothing loads, with Instagram I can't look at other stories and with Snapchat I can I don't watch snap videos and make videos myself (only photos) Bri Whatsapp also can't watch videos, so there's probably the problem somewhere. I just don't know about it and hope someone knows about it…
Restarting your cell phone can help.
Otherwise reset to factory settings and set up again.
If neither helps then buying a new one.
But are all the pictures etc. Gone?
Then you save them beforehand.
Maybe it's because of the internet or something