I'm at 1&1 and my smartphone broke and can no longer be operated, as there's a free exchange service there, I made use of it and my Huawei Mate 20 lite should be replaced with the same device. However, they no longer have this in stock and a comparison device was offered to me, the Huawei P Smart 2018, which you could not provide me with any technical data on the phone (I did not find anything myself through Google research), and because of its ignorance, I still have wanted to think about whether I would be satisfied with this device, he said I had to make a decision and should be happy that I would get my device replaced at all. Furthermore, he said that he can only offer me this. In the end, I decided to do it.
For the desired date, I decided on Saturday for a week, which meant I had to change my shift, since I'm doing an apprenticeship and a part-time job, it is difficult to set a delivery time between 8 a.m. And 6 p.m. I have to be there I'm supposed to give my old device to the Courier. In any case, the device did not arrive, I called 1&1 at 6:30 p.m. And the lady on the phone said I should wait a little longer, sorry she was the fault of the shipping company and not 1&1. However, the device was only ordered at 9 a.m. On the requested date, and now I wonder how best to act when I call there, I want compensation because I feel fooled.
Thank you, if you've read everything, I know it's a lot.
Come down. It doesn't matter whether the phone comes today or in 3 days
Compensation? You will only get one voucher. 1&1 can't help it. You have to have it as necessary. Incomprehensible
However, since I have to keep free for 10 hours again, and I can't allow myself to do so, I work from Mon-Sat and do not deliver on Sundays.
OK
I'm not surprised that you can't believe that.
Aren't you surprised? Call there again and make an announcement. Can't be that hard.
Desired appointment means that you want the device on that day. This does not mean that this is always possible.
You don't get any compensation.
Why is it so difficult for you, get in touch with Dhl, choose the packing station as the address to be sent and when you are at home you will pick up the package. 3 days are pretty quick, first work in the parcel delivery center.
It is not just the delivery, but the exchange that is supposed to take place on site, I have to hand over my absolutely unusable device including charging cable to the courier, probably so that they can ensure that it is really broken or that I do not have two smartphones have.
If you have reported a defective device, if you are under warranty, you have to get a return slip, then send it back to the packing station.
This guarantee is 1 & alone, not the courier, in normal cases the courier may not even know what should be in the package, data protection law.
At the packing station you can pick it up, check it and send it back.
Or go to the next branch package
