Hi, I forgot my unlock pattern and can't unlock my phone since Wednesday. I called Huawei yesterday, who said I should press a shortcut to open a "Emui" interface. I made that, and it did But there was also "Software install failed!", Under stood Reboot system now because I pressed on it but it just starts the phone again
Do not you have a puk? Normally you could enter that then. I've had that with my mobile, but Huawei has been around for a while. So it can also be that I've written something wrong.
How should we know, that this is really your mobile phone, not a "found" or from your life partner, where you want to look? You'll understand that, for legal reasons, you will hardly get a hint here.
If you forget the pattern, only a factory reset will help. How to do this (without logging on to the device) is shown here:
https://tipps.computerbild.de/mobil/android/hard-reset-huawei-so-setzen-sie-ihr-mobilgeraet-zurueck-517935.html
But actually every cell phone has one, you just have to pick it out. And that can take a long time.
The PUK only helps if you have forgotten the PIN of the SIM card. This is about the Android unlock pattern.
The PUK has nothing, and nothing at all to do with the Android unlock pattern, which is only there to unlock a SIM card if you forget the PIN, or multiple times entered wrong.