Hi,
Recently my downloads (images / files from Google) no longer work. There's a message that something is being downloaded, but sometimes without progress, there's "0.00 KB of…" for hours or it indicates that the download is complete but the message remains, for example "1MB of 1MB". With both options, it actually downloads the file, but the message only disappears when I restart the phone. I can also click the "stop" and "cancel" buttons as often as I want, nothing happens.
The first thing you should do is restart your phone. If that doesn't work, you have to contact Google. https://support.google.com). The last option is to reset your operating system
When I restart the current message goes away but the problem occurs again the next time.