Huawei Mate 20 per volume control will not go away?

Gr
- in Mate series
9

Since yesterday I have the problem that with my Mate 20 per the volume control no longer goes away. This will only go away if you change a video or picture in full screen mode. Has anyone the same problem and maybe already found a solution?

Ro

Did you restart the device already?

qu

Restarted?

Called Support?

Device swapped?

In the guarantee area?

Gr

I already did

Ro

The problem also exists when headphones are infected?
Latest system update?

Gr

Restarted: yes

Support called: no

Device exchanged: no

In the guarantee area: yes

But rather the assumption that it is software conditional. Mobile phone has only been available for 2 weeks. And it's the new Android version.

Gr

Unfortunately, no headphones for the phone because it has no more pawl. I have the latest system update.

qu

Then call Support, if it does not help, exchange the device (warranty)

Ro

But there's a USB-C to jack adapter? Was with my so (P20 Pro)

or Bluetooth headphones etc.

Otherwise times completely reset to factory settings then it should be fixed, if not - Exchange

Ca

Did you manage that? Have the same problem!