What to do if my mobile has processing errors on the edge?

co
- in Mate series
15

Alright, it's been almost 2 months since I mentioned that, but my Mate 20 pro has processing errors on the edge. What can I do for it or huawei?

cu

Processing errors?

Da

Can it be that you mean processing errors? Simply exchange with the respective market.

co

Yes, processing error meant but it is almost 2 months ago when I got the device me?

co

Processing errors I meant ^^

Dr

And that would be?

co

Have you already read my question?

Dr

Yes, you say that your phone has a processing error.

I would like to know which one that would be.

cu

Also from me again the question which exactly?

cu

Do you have to complain to the dealer if the mistake was from the beginning

co

So there are tracks on the edge as if you had ripped the edge.

Ne

You can go to the dealer where you bought it and rely on the warranty. The warranty period is 2 years, within the first 6 months the burden of proof lies with the seller. That The seller must prove that the error was not present at the time of delivery.

co

And how can I prove that if I did not take pictures of the scratches on the edge at the time?

cu

Scratches outside can indeed be yours… You can complain about correct processing errors

co

No, the scratches are not mine. I think you could see that too because the black border is not a straight line. What are processing errors, as well as the gluegate problem?

Fi

You are a buyer, not a seller.