Xiaomi Mi Max 3 microphone or software error?

Al
10

My mother her cell phone has a little problem…

If you want to talk to us about Whatsapp, Messenger or Duo then you do not hear them. But she hears us…

And over a normal telephone call so with the SIM one hears the completely normal.

We did a lot of tests but somehow never worked…

If we restart it and make a call directly, you hear something like this:

Hello, hello, Hall, Hal, Ha, H, -, -

She was less and less heard. Funny.

You know vll. Something.

I do not know much about Xiaomi because I was more like Samsung, Huawei, Nokia so hopefully you can help.

Ge
-1

My mother also had Motorola Moto g6

Have reset now Works everything

Al

Well then I do that today and hope it works…

El

Setting the phone back to factory settings is always the first way to go if you have problems.

Al

Does not work

Al

Does not work

Ge

Then that's probably a hardware bug, too bad

So new phone… So as a last option

Ge

Or the following:

Either you write WhatsApp and ask if they have a solution, because you think so works normally

Or you can download a phone test app. There you can find out what the problem is and could then replace the part

Al

All good. I have now sent the phone back to Amazon and unfortunately they did not have any more we bought the Honor 9x…

Ge

Honor 9x… Yes, no matter as long as your mother is satisfied

Al

Yes, if it's time lol