What can you do if this is on Instagram?

Ki
- in P series
41

I wanted to ask how you can get this out (on Instagram.) I want to post something from the gallery in my story and my pictures / videos are only displayed in white / gray. I had the time with my old hand and now I have a new one (Huawei p30 Lite) and there were no problems. Now it suddenly came back.

Ra

Times remove the files and camera permission for Instagram then start Instagram again and then when it asks the permissions allow.

Im

Maybe just uninstalling and reinstalling works for almost everything.

Po

Use a water-soluble pen and play cheese boxes or tic-tac-toe. If there are others with the same pattern next to it, Go can also play on it.

Have you restarted the smartphone?

Ki

Already tried it.

Ki

Unfortunately it didn't work.

Ra

Then restart your phone or reinstall Instagram, ideally both

Ki

Tried it already. 😬

Ki

Already done.

Ra

Then wait 😇

Po

How much memory is free?

Ki

9 gb

Po

9 GB RAM? How much does the device have, 12 or 16 GB?

Ki

No, 19 GB is still free of my 128 GB. RAM: 12 gb

Po

Did you ever log out of Instagram and log in again?

Ki

Yes

Po

The Internet is very busy at this time of the day. Probably have a lower network bandwidth than usual.

Change location, use Wi-Fi or just wait. In the late evening or at night you will probably have better reception.

Ki

Okay thanks. I will contact you again!

Ki

It still doesn't work.

Ki

Still not.

Ki

Unfortunately, it still doesn't work.

ja

1. If you scroll down further, will there ever be pictures that can be displayed?

2. If you select a gray picture, will it be displayed correctly?

Ki

1. Some are shown, but only videos.

2. No, it won't 😕

ja

Hm okay 🤔 What happens if you simply display an image via your gallery app and then share it on → Instagram?

Ki

That works, but otherwise there's another way.

ja

The problem has nothing to do with internet speed

Po

Conditionally, it's about receivability. If the bandwidth is too small to keep photos up to date, they will not be transmitted.

Po

What exactly is still not working? What about relocating and using Wi-Fi?

Ki

The gallery is still displayed in gray. I've already tried it

Po

Does it work on other devices?

Ki

I tried it on my mother's cell phone. I logged into my account and everything is displayed normally (from their gallery.) So it is not my account!

Po

So it's up to your smartphone.

If it doesn't help to just reinstall the app, reset the smartphone to factory settings and set it up again.

Ki

Oh yeah. That means all apps are gone?

Po

Yes. You can then reload it and retrieve the data from the last backup.

Ki

OK. Can't you solve the problem differently? 😅

Po

Yes, buy a new smartphone! But you would also have to set it up completely.

Ki

Should I buy a new cell phone or reset it just for this reason? 😅 So what does it mean that the gallery is displayed in gray?

Po

That means there's an error in the receptionability of the images. You have excluded the networks as a source of errors as well as your account, and you have already deleted and reinstalled the app.

There remains the operating system of your smartphone, which is renewed by resetting, and the hardware, i.e. The smartphone itself, after everything else has been excluded.

Alternatively, accept the error, because the functionality of the app is obviously limited.

How you deal with this knowledge is up to you.

ja

Unfortunately I have to contradict 😬 The question is about the images / videos stored on the device, they don't have to & can't be accessed via the Internet but only loaded from the memory

Po

And how did you get into memory? Do they grow there?

ja

E.g. Take a picture? 😂 It is NOT about the feed but about the INTERNAL gallery. None of this is on the Internet but on the cell phone. Interesting that you are a community expert

Po

This does not change the fact that the error can only be in the operating system or in the hardware.

Interesting that you haven't been able to solve the problem yet.