Problem of sound distribution with Huawei FreeBuds?

After I bought the Huawei P20 Pro, new headphones were due and that was the Huawei FreeBuds. And since today the left earphone outputs more volume than the right one, I tried to reset it with several songs and several times and decoupled but it did not help. I need help.

Go to the hi care app of huawei which is on it and there you can either call the hotline or chat with someone from huawei. They could always help me.

I'll take a look

Thank you very much, I've called and then got the hint amazon call and regulate the now with the provider

Very good😁