PUK 1 doesn't work?

Li
8

My mother had to restart her cell phone (Huawei) and should then enter her PUK1 and Pin1. But no matter what she tries, it won't work. It's always the wrong PUK and PIN, even though she enters exactly what she got. The remaining attempts are not counted down either, it always remains at 10.

What could you do now?

I thank you in advance.

cr

There must be a 2nd PUK and a 2nd PIN. In the documents.

Me

When the SIM card is finally blocked, each (incorrect) attempt is counted and deducted from the 10 possible. You are probably at the final lock of the cell phone, since the unsuccessful attempts are not counted.

Li

That does not work either. We have already tried everything.

Li

And what can I do now?

Me

The device code can only be unlocked by an authorized workshop. Costs about 100 euro.

Li

That is no longer necessary. We noticed that the SIM card is broken. It has been causing problems for some time now. A new one will be sent to you.

cr

Oh dear. Which operator is that? Telefonica, Telekom?

Li

This is WinSim, but we noticed that the SIM card is broken. This has been causing problems for some time and although it is actually the current PUK and PIN, it does not work, not even on other cell phones. She called a few days ago and got a new SIM card.