Yes title says almost everything. For me, when I go to the shop and made of skins, the skins are completely there. Otherwise it's not in-game or anywhere else.
What can that be?
I have a Huawei P20lite only for info ^^
Have you already reinstalled?
Yes. Just now, has brought nothing
Then you should contact support. I hear of the problem to the first one. This will be a bug that they are likely to fix quickly.