Have about 2 months ago a cell phone on ebay classifieds snatched (huawei p10) brand new and everything in tact unfortunately this phone my brother fell directly in the first week in the water and the touch and the display were out
Directly a few days later, I have given this phone for repair in a specialist workshop and that is already about 9 - 10 weeks and when I call there's always the time we will contact you now is since the last call again 2 and a half Weeks passed
Can I claim damages or how can I get out of this?
Slowly I would like to grow quite a different phone
Do I still have to pay if I do not want to have it fixed anymore, because it takes too long or only pay a partial price
Are now in the 9 or 10 week and slowly it gets annoying.
Please and thanks
Go there and complain to them personally, with a friend's worked it out with a warranty repair and he got the money back.
But no warranty repair.
Maybe it works in a normal repair, just go, try it out.
Send a letter setting a 14-day deadline for repair. If nothing happens after the 14 days you can get the phone back for free. Damages can you think I can't apply, on the phone were no important data etc… And for private stuff like normal chats, etc. There's no compensation.
Thank you I will try now
Look on the Internet for sample letters, so that everything is formulated legally correct
Going and standing at the counter and asking usually helps a lot better than calling constantly.